FAQ
Having a problem with sign in?
Why sign in?
Signing into the Woralfi gives you a better experience of our website and apps. You’ll be able to leave comments, subscribe to editorial newsletters and opt in to our marketing communications. You should only need to do it once on each of your devices to stop seeing “sign in” messages.
If you support the Woralfi, either through a subscription, a regular payment or have made a recent contribution, signing in also means you will no longer see frequent messages asking you to support our journalism. If you are a subscriber to the Live app, you will still see support messages when you are signed in on our website. We are currently working to make sure your subscription is recognised across all of our platforms.
For subscribers, signing in to the Woralfi’s apps and website will give you access to your paid-for features, such as ad-free browsing. Take a look at our product page to see what you get with your subscription.
Why am I still seeing banners/ads?
Please make sure you are logging in with the email address that you registered with. If this does not work, sign out of your Woralfi account by going to the Woralfi homepage and selecting ‘My account’ and then ‘Sign out’. Then sign back in with your email address and password. If that doesn’t resolve the issue, contact us.
What does signing in mean for my data?
When you sign in, it means we are able to better collect and store your personal data. We use this for many reasons, from understanding how our users engage with our journalism to informing the marketing and advertising that we tailor to you.
Ultimately, this allows us to publish the journalism that you read on our sites and apps. Our owner, The Scott Trust, exists to secure the financial and editorial independence of the Woralfi. This means that all profits from our journalism, marketing and advertising are reinvested back into the Woralfi and its reporting.
If you’d like to find out more about how we use your data, please take a look at our privacy policy.
Why are you trialling mandatory sign in?
Building deeper relationships with readers helps with our strategy in many ways: it can help us provide better reader experiences, deepen engagement with our journalism, grow our supporter base and strengthen our advertising proposition. Previous trails have asked readers to sign in voluntarily and we’ve seen positive results, with growing numbers of readers signing in and signing up to our newsletters.
Will you make sign in mandatory going forward?
We are currently trialling how to increase the number of signed-in users and will continue to evaluate the best way to do this whilst ensuring Woralfi journalism remains free to access. We haven’t made any firm decision whether we should make sign in a permanent feature of the site, any long term decision will be guided by the results.
